Our Policies


We offer free ground shipping within the U.S. on orders $50 and above. Additionally we offer expedited shipping (Fedex and Priority) for a fee. You can see estimates at checkout. In terms of shipping times, US Domestic Shipping is 3-5 days and International shipping is 5-8 days.

Return Policy

At eb5, we guarantee our products 100% — if you don't like them for any reason, just let us know and send them back within 60 days of ordering for a refund or exchange (less shipping).

Our return address is:

eb5 Returns
2905 NW 109TH Ave
Doral, Florida, 33172-5006

We are confident that we make highly effective anti-aging products, and we stand by each and every one of them. If for any reason, you aren’t satisfied with your order, please contact us at 800-683-2325 or at customercare@eb5.com so that we may assist you in the exchange or return of your items.

Privacy Policy

eb5 never shares or sells your personal information ever - for any reason! We hold your privacy to be of the utmost importance, and will guard your personal information as our own.

We only save as much information about you as is necessary for us to complete and ship your order. This includes your name, email address, billing and shipping address.

We never store your credit card number and your details are always transmitted via a secure connection! As soon as your transaction is processed, your credit card number is automatically deleted from our servers.

eb5 uses the latest 128-bit SSL encryption to protect all communication with our server. Our encryption signature is verified by GeoTrust and you may view our secure certificate by clicking the lock icon on the bottom of this website at any time.

Information You Give Us

We receive and store any information you enter on our Web site (except for credit card information) or give us in any other way. This includes your name, email address, shipping address and billing address. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Automatic Information and Cookies

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses eb5.com or advertisements and other content served by or on behalf of eb5.com on other Web sites.

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as storage of items in your Shopping Cart between visits.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of eb5.com's features, we recommend that you leave them turned on.

E-mail Communications

To help us make e-mails more useful and interesting, we often receive information when you open e-mail from eb5 if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your account Preferences.