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FAQ's

FAQ's

Do I need an anti-aging skincare product?  I’m only 20/30/40.

Is this the same eb5 I have known for decades?

Why does the packaging look different?

Has the eb5 formula changed?

How many products does eb5 have?

What product do you recommend I start with?

What makes eb5 product unique?

What product do you recommend I start with?

What results can you expect from using eb5 products?

Do you offer a money back guarantee?

Why don’t you sell at JC Penney’s any more?

Why don’t you sell it in Canada?

Does the cream work?

Does eb5 test on animals?

I want to buy another eb5 product at my local store but they don’t have it. What do I do?

I am using eb5. Which order should I apply the products?

Why are you called eb5? What does eb5 mean?

Does your Facial Cream contain an SPF? (Sunscreen)

 

Do I need an anti-aging skincare product?  I’m only 20/30/40.

Anti-Aging skincare isn’t just for when you see signs of aging, it’s for keeping your skin healthy so you don’t see signs of aging. Moisture, Vitamins, Anti-Oxidants – these all keep your skin healthy and happy, so you don’t see signs of aging, or signs of irritation, or other skin issues. eb5’s products also include gentle AHAs and peptide complexes to promote cell growth and regeneration, and to support collagen and elastin production – both of which are helpful at any age.

 

Is this the same eb5 I have known for decades?

Absolutely. eb5 has been around in one form or another since the fifties and still owned by the Heldfond family. Our headquarters is still located in Portland and we take the same care with our product and our customers that we always have. If you ever have a comment or concern, let us know! We are always happy to talk with our customers. 

 

Why does the packaging look different?

In 2014, after over 60 years of business, we updated our packaging to reflect the high value and quality our products provide. We are still the same eb5 we always have been.

 

Has the eb5 formula changed?

Yes and No. The formula is the same. All of the main cream ingredients are the same as when Pharmacist Heldfond sold this cream out of Central Drug in Portland.  The only thing that has changed is our preservatives. We upgraded our preservatives from synthetic parabens to a paraben-free preservative blend. This change has not affected our cream at all, but if you would like to compare for yourself, call us directly and we will be happy to send you a jar of each. We guarantee all our products, so if you find our new cream unsatisfactory, send it back for a refund.

Our cream is still Pharmacist Heldfond’s original cream. Our other skincare products are still the original products as well. They are all now paraben-free and fragrance-free. 

 

How many products does eb5 have?

We have nine skincare products in our line, but three main products: Our Cleansing Lotion, our Toner, and of course, our eb5 Cream. All items are anti-aging, as well as perfect for overall skin health. WE recommend you start with our three step regimen: Cleanse, Tone and Treat with our cream (women’s or men’s) or Cleanse, Treat with one of our facial serums and Moisturize with our Intense Moisture Anti-Aging Facial Cream. If you find you have additional skincare concerns, after 30 days, we have targeted treatments that can help: Eye Treatment, Collagen Serum, Vitamin C Serum or Age Spot Treatment. We are also developing new skin care treatments all the time to offer the best in skin care innovation that we can so check back!

 

What product do you recommend I start with?

Our Three Step Regimen is a perfect starting place for any new customer. Cleanse your skin with our gentle, soap-free Cleansing Lotion; Tone your skin with our alcohol-free, non-irritating Toner; and Treat your skin with our original Anti-Aging Cream. This cream gives intense moisture and nutrients to your skin without leaving it oily or greasy. 

 

What makes eb5 product unique?

eb5’s skincare line is intentionally simple – a basic skincare line that is gentle and effective, packed with beneficial nutrients known to help all skin types. We don’t go for hype, trends or complexity. We are here to provide a perfect foundation for your journey to healthy skin.

Instead of adding new products or ingredients because they are the latest trend, we stick to simple, high-quality clinically proven ingredients and skincare that works. Our Three Step Regimen is designed to be a perfect starting point for any skin type, and our targeted treatments are all designed to add to the regimen where customers needed it.

We love working with our customers to create new items, so if there is something you would love to see, please let us know. You may inspire the next eb5 creation!

Our products are all:

  • Fragrance Free
  • Paraben Free
  • NON GMO
  • Never Tested on Animals
  • Gluten Free
  • No harsh ingredients
  • 60 day money back guarantee
  • Non-Irritating
  • Gentle and Perfect for sensitive skin

 

What product do you recommend I start with?

Our Three Step Regimen is a perfect starting place for any new customer. Cleanse your skin with our gentle, soap-free Cleansing Lotion; Tone your skin with our alcohol-free, non-irritating Toner; and Treat your skin with our original Anti-Aging Cream. This cream gives intense moisture and nutrients to your skin without leaving it oily or greasy. 

 

What results can you expect from using eb5 products?

eb5 products have many results, each specific to how they are used, but generally you can expect our products to:

  • Reduce the appearance of fine lines and wrinkles
  • Restore resilience by firming skin and supporting collagen growth
  • Renew skin’s strength, and even skin tone
  • Remove signs of inflammation, redness, irritation and flaking
  • Reveal softer, smoother and healthier-looking skin that you love

 

Do you offer a money back guarantee?

Absolutely. We are so confident you will love eb5 products that we offer a full 60 day money back guarantee on all our products. eb5 cannot guarantee the quality of products sold by non-authorized retailers and from Internet sites not legitimately representing eb5. Purchasing eb5 from internet sites that are not authorized retailers potentially forfeits this money back guarantee. This includes non-authorized retailers on Amazon®.” Our current authorized Amazon® retailer is "pricePRO".

 

Why don’t you sell at JC Penney’s any more?

For years we could only be found at the JC Penney’s cosmetics counter (it’s why so few people have heard of us!). In 2007, JC Penney’s decided to lease its entire cosmetics space to Sephora. eb5 was not sold at Sephora, and so eb5 was no longer sold at JC Penney’s. For years after this change, JC Penney’s cosmetics managers would still sell eb5 “under the counter”, but it was like a secret menu item – you had to know to ask for it. Currently, it is only available online, or at the stores listed here (add link).

Where can I buy the facial cream?

Use our handy Store Locator

Or call us any time (Toll-Free: 800-683-2325) to find the nearest location. Of course, you can also purchase any item from us direct by using this website or calling our skincare advisors  (Toll-Free: 800-683-2325).

Please note – though all stores in our store locator carry eb5 products, not all stores carry our full line. If there is something specific you are looking for, call that store to check their inventory, or buy it direct from us. We are always happy to help. 

Why don’t you sell it in Canada?

You can find eb5 through Amazon Canada

It is not currently available in any Canadian stores, but we are always happy to hear your suggestions

 

Does the cream work?

We have been helping individuals with anti-aging skincare for decades, and every day we have customers call or write to thank us, and tell us our products work. You can view many of those testimonials as well as reviews linked to each of our products.

Everyone has a different skin type, but our facial cream is gentle, highly effective, and works well for most skin types. We do offer a full 60 day money back guarantee on our products, no questions asked, and we are also always happy to provide samples to test. Just reach out! Contact Us Here

 

Does eb5 test on animals?

We never have and we never will. 

 

I want to buy another eb5 product at my local store but they don’t have it. What do I do?

Different stores can carry different products, and though we are happy to work with a store to add products, many times that is not an option. We recommend purchasing directly from eb5 because we carry all products in our warehouse.

 

I am using eb5. Which order should I apply the products?

We recommend our Three Step Regimen:

  1. Clean with Cleansing Formula and rinse off with warm water.
  2. Apply toner with a cloth or cotton ball and let it absorb into skin.
  3. Treat using eb5 Facial Cream

If you have additional skincare concerns, we also have targeted treatments you can add during step three. 

 

Why are you called eb5? What does eb5 mean?

When Pharmacist Heldfond developed eb5 he was creating a base cream for medicinal use. But the base cream was so popular, people asked for it alone, without medication. He knew it could be improved, so he added the two best ingredients for skin: Vitamin E and Vitamin B5, and called it his “formula e-b5”. And that is what you will find in every eb5 product: the best and cleanest ingredients for each skin use, including Vitamins E and B5. 

 

When can I expect to see results after using eb5?

Results can be seen in as little to 7 days, but most customers report significant results in 2 to 4 weeks. It depends on your skincare regimen, your health, your environment and how often you choose to use our eb5 products. 

 

Does your Facial Cream contain an SPF? (Sunscreen)

We do not contain SPF, and here’s why: An SPF needs to create a barrier and sit on top of the skin to be effective. EB5 absorbs into lower layers of the skin, carrying vitamins and anti-oxidants with it. Adding SPF to our eb5 cream would reduce the effectiveness of the cream. BUT, any SPF product you have works well with EB5, as long as you apply it after you apply eb5. You should always wear SPF on your skin during the day. The Facial Cream does not contain SPF, so we recommend using a good sunscreen over EB5 Facial Cream for daytime use. We have now partnered with Brush On Block and offer their mineral sun screen with a highly effective SPF level of protection and a unique delivery application of a light formula. It really works. 

 

For any of your other questions that may not be included in this list. Please contact us directly. We would love to answer your questions personally.

Toll-Free: 800-683-2325 or Info@eb5.com or use out convenient Contact Form